Dear Falsalami,
Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us.
At Sofitel Dubai Jumeirah Beach Hotel we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours.
We have taken good note of your remarks related to the service you received upon check in and apologize for the wait you expérienced upon your arrival, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones.
We hope to welcome you again in the future and that your next visit will be good or better as you previous one.
Sincerely,
Katherine Nino
Guest Experience Team