Dear Guest,

We would like to thank you for the effort and time you took in sharing your comments surrounding your experience at our property. Your feedback is very important to us as we endeavor to improve standards and meet all our guests’ needs. We thank you for appreciating our team for their efforts. We have provided shuttle bus service to the nearest metro station and few malls which our Concierge will be more than happy to assist you with the timings, to ease somehow the hassle of spending a lot on taxis. As you matter most -points will be shared and to be discussed with our team and rest assured that we will come up with the best solution to better our services.

We look forward to welcoming you back on your next visit.

Yours Truly,

Hotel Management

Dear Ebtisam A,

Thank you for choosing Royal Palm Hotel and for taking some time to post a review of your stay with us.

We are happy to know that you were generally satisfied with your overall experience during your stay and that you found almost everything to your liking especially the quality and level of service you received from our Front Office Manager, Oscar. I assure you that your kind words and compliments have been relayed to him.

Your feedback meant a lot to us and we are already looking forward to welcoming you back at Royal Palm Hotel in the nearest future.

Yours truly,


Basel Butrs
General Manager