Dear 949fatemaa,
We appreciate your time in providing us with detailed feedback and we apologise for the disappointment you encountered during your visit.
While it is regrettable that our property did not live up to your expectations, we appreciate that you have shared your thoughts with us. Service and customer satisfaction are of paramount importance to our business and I am extremely sorry if we have failed to provide the level of service you would expect from a hotel such as ours.
Please rest assured that it is in our continued interest to improve our services so that our guests can have the best hotel experience possible. I do hope you will come back and give us the opportunity to make it up to you.
Sincerely,
Todori Kalamaris
General Manager