Dear 417Sulaimana,
Thank you for taking the time to review us on Trip Advisor.
Whilst we were happy to read you had a pleasant stay with us, we apologize for the delay you may have encountered at check-in. Customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Please rest assured that I have passed on your feedback to the team and concerned and we will continue to work on improvements in this area.
We thank you for drawing our attention to your case. We value your patronage to the Conrad Dubai and look forward to welcoming you back soon.
With kind regards,
Todori Kalamaris
General Manager