Dear higaze,

Please allow me to reply in English.

Thank you so much for you amazing review about your experience at Mövenpick Hotel Jumeirah Beach. I am delighted to read that you enjoyed the location of our hotel and had a memorable experience with us.

I am also pleased to read that in addition to your great experience at our hotel, you had a memorable dining experience at our restaurants.

We look forward to seeing you again for another great stay at our hotel.

Warm regards,

Amery Burleigh
General Manager

Dear Naif11113,

Please allow me to reply in English.

Thank you for taking the time to provide your feedback and I apologize for the experience you have encountered with the room and the service during your stay. This feedback is very valuable to us as we continue to look at areas that we may improve our guest's experiences, and we appreciate you letting us know.

I have attempted to find your booking in our systems in order to learn more about your experience but unfortunately due to the lack of information that I am provided on TripAdvisor I have been unable to do so.

We also look forward to the building works in the area being finished soon and a return to our lovely views of The Gulf.

Kind Regards,

Amery Burleigh
General Manager

Dear Guest,

Please allow me to reply in English.

Thank you for taking the time to share your review on TripAdvisor following your stay with us at Mövenpick Hotel Jumeirah Beach.

It gave me great pleasure to know that you enjoyed the overall facilities and services of our hotel. We make every effort to ensure your expectations are exceeded and I sincerely appreciate that you have taken the time to share your personal experience and recognize our endeavors.

It would be our pleasure to welcome you back very soon.

Sincerely,

Philip Jones
General Manager