Please allow me to reply in English.
Thank you for taking the time to review our hotel. I am so sorry that your experience with us did not meet your expectations.
I apologize for the unusual experience you have encountered with the service in our hotel as well as during arrival. This was truly an unusual weekend and I apologize that you did not experience our normal high level of service. I have personally spoken to the relevant departments head as I can see there is an opportunity to offer some additional training in service for our colleagues, as well as to make sure that we can always assist to our guests with requests in a timely manner. Our hotel is generally well known for our high quality of service. Most of our returning guests come back to our hotel because of the service provided by our friendly team. I am sincerely sorry this was not your experience.
Thank you also for your feedback about our furniture. We have been working with our owners on a plan for improvement in product.
I have also noticed your feedback about view. As you may have also noticed, Dubai is a very dynamic and fast growing city. The high levels of investment make it a premium holiday location as the local government is working hard to create a world class destination that meets the needs and desires of a wide spectrum of visitors. I am sorry this had an impact on your stay.
I am so sorry to hear that there was an issue with air conditioning in your room. I have forwarded your feedback to the relevant department head for follow up and to check the Air Conditioning in your room. This feedback is very valuable and helps us to improve our service for everyone. I have also personally spoken to the relevant department head as I can see there is an opportunity to offer some additional training to our colleagues about final rooms checks. I can assure you that the care and comfort of our guests is our number one priority.
Besides this, I would like to thank you for acknowledging the level of service provided by our team member Ashish. I will personally share your feedback with them. I am also happy to know that you enjoyed the location of our hotel.
We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel to restore your faith in our services.