Dear Mohamed,
Greetings from Address Dubai Marina!
We regret to know that you were not fully satisfied with your stay with us and you did not like your overall experience. In regards to your lost item, we have checked the lost and found and unfortunately there were no shades found. It is also prohibited to place security cameras in the pool area as per UAE law.
With regard to your comment of your dining experience, we would appreciate if you can elaborate further on your feedback in order for us to check and improve this area. Please feel free to contact us on dubaimarina@addresshotels.com and mark the email for my attention.
We look forward to welcoming you back to Address Dubai Marina, trusting that we could provide you with the excellent service that you truly deserve.
Your sincerely,
Eleni Tsolakou
General Manager