Dear Valued Guest,

Warmest greetings from Address Dubai Marina!

As we are committed to deliver exceptional service every time, we are in daily process of improving our standards and our guests’ expectations. Therefore, we regret to know that you were not fully satisfied with your stay with us.

With regard to your comment about the pricing we would like to kindly inform you that the prices we offer are competitive and in line with the other 5-star hotels in the city. Nonetheless, your comment is noted and this will be considered in case of any rate related adjustments. Also, the team are happy to provide the baby cot upon guest request however we did not received any request from you during your stay.

Once again, thank you for your feedback and we look forward to having you back with us soon.

Yours sincerely,

Eleni Tsolakou
General Manager

Dear Valued Guest,

We would like to thank you for staying with us and posting your review on this platform.

As we are committed to deliver exceptional service every time, we are in daily process of improving our standards and our guests’ expectations. Therefore, we regret to know that you were not fully satisfied with your stay with us.
With regards to your comment, the check-in took longer as we tried to accommodate your request to provide you a nice room and we sincerely apologize for the delayed caused.

Thank you once again for your feedback and we look forward to welcoming you back to the hotel soon, assuring you of our personalized service and best attention at all times.

Yours sincerely,

Eleni Tsolakou
General Manager

Dear Valued Guest,

Thank you for staying with us and posting a review on this platform. 

Receiving a wonderful review from a satisfied guest following their stay truly delights us all. Thank you very much for your compliments and rest assured that these have been passed on to team.

We can’t wait to welcome you back to Address Dubai Marina soon for another unforgettable stay with us. 

Yours sincerely,

Eleni Tsolakou
General Manager