Dear Mr. Abdulrahman,
Thank you for sharing your feedback. Our service standards have always been to offer a warm and engaging service to all of our guests, irrespective of how busy the hotel is. From your overall experience, it seems that we have missed the mark and I would like to sincerely apologise for this. I have briefed my team on your review and we will continue to reinforce our service standards with all colleagues.
I have also noted your concern regarding the room key, internet connection and the room. I wish to sincerely apologise any inconvenience that you faced. Having said this, I have already forwarded your feedback to the concerned departments for their immediate review and action.
Thank you once again for your feedback and we hope that we will have the opportunity to serve you again on your next visit.
Yours sincerely,
Ursula Chidiac | General Manager