Dear Valued Guest,
Thank you for taking the time to share your experience with us. We were very concerned to read that your stay with us was not so pleasant and you were unhappy with some aspects of the hotel. We regret the inconvenience caused during your stay and are truly sorry that you left with such an impression of our hotel.
We value your comments and will definitely look into the areas you raised in a view of improving our products.
We would hope that you might perhaps allow us a further opportunity to be of better service to you in the future.
Sincerely,
Amr Hussein
General Manager