Dear Valued Guest,

Thank you for taking the time to share with us this valuable feedback.

I was extremely concerned and disappointed to learn of your experience with us, as at Grand Plaza Mövenpick Media City, we pride ourselves in offering the highest levels of care and hospitality to all our guests. It is therefore most regrettably that our efforts have, on this occasion, fallen somewhat short of the high standards we set for ourselves, and for that we would like to extend our sincere apologies for the inconvenience occurred.

Please allow me to ensure that these concerns have been highlighted with the relevant departments to undertake necessary action and to make sure appropriate corrective measures are taken to avoid future re occurrences of the similar situation.

We are truly sorry for the negative impression that has resulted inadvertently. It is my hope that you will allow us the opportunity to demonstrate the service and hospitality you have come to expect from Grand Plaza Mövenpick Media City.

Best regards,

Karim Shawky
Director of Rooms