Dear Daydream14123655753,

Thank you for your most recent feedback during your recent stay at Address Dubai Mall Hotel.

I would like to apologize for the shortfalls during your stay. Please accept my apologies as this is not indicative of the services we have prided ourselves upon.

When you are ready to return to Dubai, please do let me know so I may see to the reservation personally to ensure satisfaction.

Thank you once again for your valuable feedback and I look forward to welcoming you back to Address Dubai Mall Hotel for your next visit.

Best regards,
Mohamed Samir El Sayed
General Manager

Dear Odyssey24036541619,

Thank you very much for sharing your feedback.

I would like to extend my apologies for the inconvenience you’ve experienced. It was unfortunate that the view of the room was not clearly defined when you made the reservation. We will certainly address this concern to the concerned.

Upon your return, we will be more than happy to show you our different room categories that may meet your expectation.

We hope to have you back soon.

Kind regards,
Mohamed Samir El Sayed
General Manager

Dear Inspire19462657550,

Thank you for taking the time to share your feedback on TripAdvisor.

We are happy to know that you had an enjoyable stay. I would like to extend my apologies for the disturbance you’ve experienced from the retailers in the mall.

Thank you for your recommendation, we look forward to welcome you back soon.

Kind regards,
Mohamed Samir El Sayed
General Manager