متشوق لإقامتي القادمة بكل سرور خلال الفترة القادمة. اود ان أتقدم بالشكر للأستاذ / حنا على دعمه لي وخدمته المميزة طوال اقامتي. اضافة الشكر موصول لزملائه النشطين في الاستقبال في الخدمات الأرضية. استمروا المزيد
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من افضل الفنادق للعائلة .. خدمة عملاء ممتازه .. مكان تتوافر فيه جميع المميزات .. مول .. قاعة العاب للأطفال .. مسبح.. افطار للغرف.. خدمة صف السياره.. اطلاله رائعه.. كل ما تحتاجه في مكان واحد.. انصح وبشده في الحجز في فندق ذا ادريس دبي مول
Dear 278nonah,
Thank you for your most recent feedback whilst you were staying with us at The Address Dubai Mall.
Reading comments such as yours is most appreciated.
When our guests provide us feedback, its contents are crucial to our constant drive for perfection.
We take immense pride in our services to ensure that all guests have exceptional experiences when they stay with us.
Furthermore, I am very happy you were able to enjoy our facilities.
I shall revert to my team and acknowledge our success with to your satisfaction.
We appreciate your recommendation and the team and I look forward to welcoming you back with us again very soon!
Kind regards,
Riad Abi Haidar
General Manager
هذه المره الخامسه ازور هالفندق وفي كل زيارة استمتع اكثر كأنه للتو تم بنائه ، محافظ على جودته ورونقه وحداثته والاجمل الاهتمام بالتفاصيل ،
انصح الجميع بتجربته لأنه يجعل من زيارتك لدبي طعم آخر
فندق مميز في كل شي
Dear aalgha949070,
Thank you for your most recent feedback whilst you were staying with us at The Address Dubai Mall.
Reading comments such as yours is most appreciated.
When our guests provide us feedback, its contents are crucial to our constant drive for perfection.
We take immense pride in our services to ensure that all guests have exceptional experiences when they stay with us.
Furthermore, I am very happy you were able to enjoy our facilities.
I shall revert to my team and acknowledge our success with to your satisfaction.
We appreciate your recommendation and the team and I look forward to welcoming you back with us again very soon!
Kind regards,
Riad Abi Haidar
General Manager
لم تكن اقامتنا على الوجه المطلوب نزل مستوى الخدمات والمرافق ايضا .... الشي الوحيد اللي يفصلكم عن غيركم هو الموقع ولكن افضل الراحة داخل الفندق المرة القادمة...........
الداون تاون ادريس كان افضل من ناحية الخدمات من دبي مول ............................................////////////////////////
Dear الخدمات وخصوصا السبا.
Thank you very much for taking the time to share your feedback on TripAdvisor.
I would like to extend my apologies for the inconvenience caused.
Rest assured that we will continue to improve our product and services to serve you well.
I look forward to welcoming you back with us again very soon!
With very best regards,
Riad Abi Haidar
General Manager
تجربة جميله في فندق العنوان دبي مول بعد عمل التحديثات الجديده وخصوصاً داخل الغرف التصميم الاثاث الديكورات الالوان اضافه الى حسن الاستقبال ورحابة الموظفين مرفقات الفندق رائعه والنادي الصحي اضافه الي المطعم وجوده الطعام ونظافة المكان
Dear fmugreen,
Thank you for your most recent feedback whilst you were staying with us at The Address Dubai Mall.
Reading comments such as yours is most appreciated.
When our guests provide us feedback, its contents are crucial to our constant drive for perfection.
We take immense pride in our services to ensure that all guests have exceptional experiences when they stay with us.
Furthermore, I am very happy you were able to enjoy our facilities.
I shall revert to my team and acknowledge our success with to your satisfaction.
I look forward to welcoming you back to The Address Dubai Mall Hotel in the future.
Kind regards,
Riad Abi Haidar
General Manager
- تمت ترقية الغرفه رغماً عنا و اضطررنا الى دفع الفرق بسبب رائحة السجائر في الغرفه الاولى، بالرغم من أنها ليست للمدخنين.
- واجهنا صعوبه في طلب بعض الاشياء من خدمة الغرف (كانت أقرب من التحقيق عن المكالمه معهم)
- أرضية نادي الاطفال غير آمنة، حيث وقعت إبنتنا على جزء خرساني من أرضية نادي الاطفال.
- لم تسلم الينا جميع أمتعتنا قبل المغادره.
Dear amrietto,
Thank you very much for taking the time to share your feedback.
My sincere apologies if we failed to deliver what we promised.
Please allow us to resolve the matter by providing us your information.
Kindly reach out to the hotel at your convenience.
Myself or the duty manager will be more than happy to assist you.
We value your loyalty and we are hoping that you can give us another chance to welcome you once again.
Kind regards,
Riad Abi Haidar
General Manager
