Dear Manak H,

Thank you very much for taking the time to share your feedback. My sincere apologies if we failed to deliver what we promised.

Please allow us to resolve the matter by providing us your information.
Myself or the duty manager will be more than happy to assist you.
We value your loyalty and we are hoping that you can give us another chance to welcome you once again.

Kind regards,
Riad Abi Haidar
General Manager

Dear 892ahmed,

Thank you for your most recent feedback whilst you were staying with us at The Address Dubai Mall.

We are happy that we were able to delight you during your visit.
The entire team were glad that you had a great experience.
I look forward to welcoming you back with us again very soon!

Kind regards,
Riad Abi Haidar
General Manager

Dear anarut0,

Thanks a lot for your feedback shared on TripAdvisor.

The response from our guests is of extreme importance and value for us. We will continue to work hard to ensure you have positive memories each time you visit Address Dubai Mall.

I look forward to welcoming you back with us again very soon!

Best regards,

Riad Abi Haidar
General Manager