Dear abdulrahmannaqi,

I am very disappointed to know that you went through this experience.
My sincere apologies for the inconvenience and dissatisfaction you experienced during your stay. Please note that it was not our intention, we are going through a renovation to enhance our product and service for our valued guests. Rest assured that we will take corrective measures to resolve the points you raised to prevent the same from recurring. We value your loyalty and we are hoping that you can give us another chance to welcome you once again.

Warm Regards
Riad Abi Haidar
General Manager

Dear mdamrah,

On behalf of my team, I would very much like to thank you for your fine comments. We pride ourselves on the exceptional guest service, fitting to this enviable property and location.

Rest assured that we will continue to implement innovative ideas to enhance our product and services to the next level.

I look forward to welcoming you back with us again very soon!

Dear Shanoooz,

Thank you for your most recent feedback whilst you were staying with us at Address Dubai Mall.

Reading comments such as yours is most appreciated. When our guests provide us feedback, its contents are crucial to our constant drive for perfection.

Furthermore, I am very happy you were able to enjoy our facilities. I shall revert to my team and acknowledge our success with to your satisfaction.
The entire team were glad that you had a great experience.

Thank you once more and we are all looking forward to welcoming you back soon!

Kind regards,

Riad Abi Haidar
General Manager