Dear Khalifa A,

Thank you very much for taking the time to share your feedback.

My sincere apologies if we failed to deliver what we promised. Please allow us to resolve the matter by providing us your information. Kindly reach out to the hotel at your convenience. Myself or the duty manager will be more than happy to assist you.

We value your loyalty and we are hoping that you can give us another chance to welcome you once again.

Kind regards,

Riad Abi Haidar
General Manager

Dear abdulrahmannaqi,

I am very disappointed to know that you went through this experience.
My sincere apologies for the inconvenience and dissatisfaction you experienced during your stay. Please note that it was not our intention, we are going through a renovation to enhance our product and service for our valued guests. Rest assured that we will take corrective measures to resolve the points you raised to prevent the same from recurring. We value your loyalty and we are hoping that you can give us another chance to welcome you once again.

Warm Regards
Riad Abi Haidar
General Manager

Dear mdamrah,

On behalf of my team, I would very much like to thank you for your fine comments. We pride ourselves on the exceptional guest service, fitting to this enviable property and location.

Rest assured that we will continue to implement innovative ideas to enhance our product and services to the next level.

I look forward to welcoming you back with us again very soon!