يفتقرون الى استقبال الزوار في اللوبي وسرعه انجاز الحجز في وقت الذروه ، التركيز في النظافهً يجب ان يكون ، اما باقي الخدمات ممتازه ، السعر مبالغ علا حجم الغرفه لكن المكان جميل جدا وانصح فيه حيث انه داخل دبي مول ولا يحتاج الى ثواني بينه وبين المول
Dear Khalifa A,
Thank you very much for taking the time to share your feedback.
My sincere apologies if we failed to deliver what we promised. Please allow us to resolve the matter by providing us your information. Kindly reach out to the hotel at your convenience. Myself or the duty manager will be more than happy to assist you.
We value your loyalty and we are hoping that you can give us another chance to welcome you once again.
Kind regards,
Riad Abi Haidar
General Manager
الmini bar تنزل ماء على ارض. كانت لا تعمل ولا صندوق الامانات يعمل و المغسله محطمه
و عند الاتصال لتقديم شكوى اتصلت اكثر من ثلاث مرات و لم اجد ردا سريعا فقمت الى النزول و تقديم شكوى وتم توفير لي غرفه مجاوره لغرفتي بحاله أفضل
لما لم يتم إعطائي الغرفة السليمة منذ البداية؟
Dear abdulrahmannaqi,
I am very disappointed to know that you went through this experience.
My sincere apologies for the inconvenience and dissatisfaction you experienced during your stay. Please note that it was not our intention, we are going through a renovation to enhance our product and service for our valued guests. Rest assured that we will take corrective measures to resolve the points you raised to prevent the same from recurring. We value your loyalty and we are hoping that you can give us another chance to welcome you once again.
Warm Regards
Riad Abi Haidar
General Manager
سوف أقوم بمعاودة الحجز في الزيارة القادمة الي الامارات العربية المتحدة كما اطح ان يتم زيادة عدد مقاعد الانتظار للمواقف وكذألك زيادة مقدمي القهوة والتمر في مدخل الفندق يتميز الفندق بالموقع المميز والخدمات والترحيب والمهنية في تقديم الخدمة
Dear mdamrah,
On behalf of my team, I would very much like to thank you for your fine comments. We pride ourselves on the exceptional guest service, fitting to this enviable property and location.
Rest assured that we will continue to implement innovative ideas to enhance our product and services to the next level.
I look forward to welcoming you back with us again very soon!
انصح وبشده هذا الفندق من أرقى الفنادق في دبي والموقع ممتاز والمعاملة من قبل الكونسيرج محمد الفراماوي اكثر شخص يعمل بجهد ويحجز ويسهل الأمور كل الشكر له صراحة كلمة شكر قليلة في حقه وجلسة الكوفي اللي في اللوبي جميلة جداً
Dear Shanoooz,
Thank you for your most recent feedback whilst you were staying with us at Address Dubai Mall.
Reading comments such as yours is most appreciated. When our guests provide us feedback, its contents are crucial to our constant drive for perfection.
Furthermore, I am very happy you were able to enjoy our facilities. I shall revert to my team and acknowledge our success with to your satisfaction.
The entire team were glad that you had a great experience.
Thank you once more and we are all looking forward to welcoming you back soon!
Kind regards,
Riad Abi Haidar
General Manager
لا يوجد لدي ما اذكره انا محبطه جدا لان الغايه من حجزي لم يتحقق لي تماما توقعت شي والحاصل شي اخر فقط كل شي جميل الا الستائر وموقع الحمام بجانب السرير اضاف لي طاقه سلبيه فوق الطاقه اللي حضرت بها
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Dear Manak H,
Thank you very much for taking the time to share your feedback. My sincere apologies if we failed to deliver what we promised.
Please allow us to resolve the matter by providing us your information.
Myself or the duty manager will be more than happy to assist you.
We value your loyalty and we are hoping that you can give us another chance to welcome you once again.
Kind regards,
Riad Abi Haidar
General Manager
