Dear khalidalotaibi2021

I am very disappointed to know that you went through this experience.

My sincere apologies for the inconvenience and dissatisfaction you experienced during your stay.

Please note that it was not our intention

Rest assured that we will take corrective measures to resolve the points you raised to prevent the same.
from recurring. We value your loyalty and we are hoping that you can give us another chance to welcome you once again.


Yours sincerely,

Gopi Joghee
Hotel Manager

Dear Mr. aalswa272220

We would like to thank you for staying with us and posting your review on this platform.

As we are committed to deliver exceptional service every time, we are in daily process of improving our standards and our guests’ expectations. Therefore, we regret to know that you were not fully satisfied with your stay with us.

Thank you once again for your feedback and we look forward to welcoming you back to the hotel soon, assuring you of our personalized service and best attention at all times.

Yours sincerely,

Gopi Joghee
Hotel manager

Dear Mr. 9999Majid

Thank you for staying with us and posting a review on this platform.

Receiving a wonderful review from a satisfied guest following their stay truly delights us all. Thank you very much for your compliments and rest assured that these have been passed on to team.

We can’t wait to welcome you back to Address Dubai Mall Hotel soon for another unforgettable stay with us.

Yours sincerely,

Gopi Joghee
Hotel Manager