Dear saad4383

Thank you for sharing your review here on TripAdvisor

We are happy that we were able to delight you during your visit. The entire team specially Mariia and Nervana were glad that you had a great experience.

We also appreciate your amazing comments towards our Concierge.

Thank you once more and we are all looking forward to welcoming you back soon!

Yours sincerely,

Gopi Joghee
Hotel Manager

Dear Mr. mzal500

Thank you for staying with us and posting a review on this platform.

Receiving a wonderful review from a satisfied guest following their stay truly delights us all. Thank you very much for your compliments and rest assured that these have been passed on to team.

We can’t wait to welcome you back to Address Dubai Mall Hotel soon for another unforgettable stay with us.

Yours sincerely,

Gopi Joghee
Hotel Manager

Dear khalidalotaibi2021

I am very disappointed to know that you went through this experience.

My sincere apologies for the inconvenience and dissatisfaction you experienced during your stay.

Please note that it was not our intention

Rest assured that we will take corrective measures to resolve the points you raised to prevent the same.
from recurring. We value your loyalty and we are hoping that you can give us another chance to welcome you once again.


Yours sincerely,

Gopi Joghee
Hotel Manager