Dear islami252,

Thank very much for choosing Anantara The Palm Dubai Resort and for taking the time to share your wonderful feedback about your stay with the online community.
We are delighted to read that you liked our resort and the service provided by our friendly Team Members.
We hope to have the opportunity to welcome you again soon.

Kind regards,
Jean François

Dear AAS1988,

I appreciate that you have taken time to share your feedback.
We certainly take great pride in our service levels and I regret that we have not met your expectations. Please rest assure that we take your concerns extremely seriously. I understand that our management team has been in contact with you prior to your departure to ensure that corrective actions were taken immediately.
Notwithstanding your disappointment, I would like to request you to please consider the concerns you have brought to our attention as isolated and not reflective of our usual standards.

Kind regards,
Jean-François

Dear naif a,

Thank you for sharing your comments on TripAdvisor following your recent visit. I was delighted to hear that you had an overall enjoyable stay.

Your comments regarding the room service have been well noted. Please rest assured that we take your feedback very seriously and will continue to work on improvements to ensure that all our guests leave with fond memories.

Best regards,
Jean- François