Thank you for your review. I regret that we did not have the opportunity to address your concerns during your stay and that our hotel did not meet your expectations.
Indeed we do offer our Guests His/Hers’ Refresh Kits available for sale at 5 AED, which are available upon request at Reception. These include a Toothbrush, Toothpaste, Comb, Shampoo, Conditioner, Shaving kit (for him) and shower cap/sewing kit (for her).
Moreover for your kind information, we clearly advertise throughout booking process that all our rooms are 24 sq. meters however they can be set up for a family of 4, including 2 adults and 2 children under the age of 15. This is ideal for families who are traveling on a budget as we do not charge extra for beds or for the setup, making us a very affordable option.
Lastly, I am glad that you enjoyed our free shuttle services, Costa Coffee in the lobby and that our location met your needs. Thank you for choosing to stay with us and giving us a chance.