Dear Almakady,

Thank you for choosing to stay at the Ramada Downtown Dubai & for providing your valuable feedback online.

We sincerely apologize for the inconvenience caused and we deeply regret to acknowledge that there were some challenges during your stay particularly the cleanliness did not upto your mark. We do maintain very high standards of cleanliness in the hotel and ensure that we keep the standards top-notched. The guest experience is very important to us as we always strive to give the best possible service to our valuable guests. We do respect your opinion and value your feedback as it will help us to improve our facilities and services. Again, we deeply apologize for the inconvenience. The entire team and I firmly believe that it is only through comments like yours that gives us the opportunity to improve.

We hope that this will not deter you from coming back to our hotel and we look forward to the opportunity of welcoming you once again to Ramada Downtown Dubai in the very near future.

Sincerely yours,

Mark Fernando
General Manager | Ramada Downtown Dubai
P.O. Box 116566, Downtown Dubai, United Arab Emirates
T: + 971 4 330 7 330 | F: +971 4 330 7 300