Dear Hadeel

Greeting from Ramada Downtown Dubai.

Thank you very much for staying at Ramada Downtown Dubai and for taking the time to write a review regarding your recent stay with us.

All reviews are very valuable to us. Rest assured that we have taken into consideration your comment as this gives us an opportunity to improve and become better every day, assure you that you will see improvements in our product and service the next time you come to stay with us.

We would very much welcome the opportunity to regain your confidence in our services and look forward to greeting you soon.

With kind regards,
Mark Fernando
General Manager

Dear Guest,

Thank you for the review you shared on TripAdvisor.com with regards to your recent holiday at Ramada by Wyndham Downtown Dubai and for highlighting to us the challenges you have experienced during your stay. Rest assured your comments have been taken into serious consideration and will be addressed accordingly.

While I realize that we cannot undo the experience that you had during your stay, I do hope you will in due course provide us another chance to welcome you back to Ramada by Wyndham Downtown Dubai with the focus to restore your confidence in our team and service.

With kind regards,
Oksana Yatsola
Guest Relations Manager

Dear saraalmuhanna2018,

Greetings from Ramada By Wyndham Downtown Dubai.

Thank you for your valuable and generous feedback on Tripadvisor about hotel, the service and for staff.

I am delighted to know that my team lived up to your expectations and you enjoyed your stay and also had a wonderful experience at our hotel.

I will be sure to share your feedback with rashid Imran shahzad arianne I am sure your warm words will highly motivate them to do their best always.

We are committed to improving our services and creating more wonderful memories for you.Looking forward to welcome you again

With kind regards,
Mark Fernando
General Manager