Dear Mr.Nasser

Greetings from Ramada By Wyndham Downtown Dubai.

Thank you for your valuable and generous feedback on Tripadvisor about hotel, the service and for staff.
I am delighted to know that my team lived up to your expectations and you enjoyed your stay and also had a wonderful experience at our hotel.

I will be sure to share your feedback with Akbar and the team .I am sure your warm words will highly motivate them to do their best always.

We are committed to improving our services and creating more wonderful memories for you.

Looking forward to welcome you again

With kind regards,
Mark Fernando
General Manager

Dear Ali,

We would like to thank you for choosing Ramada By Wyndham Downtown Dubai & for sharing us your feedback.

We want to apologize for any inconvenience that you have experienced during your stay.
Please ensure that we have forwarded your comment to the concerned department to work on improving it for the guest’s satisfaction.
We would very much welcome the opportunity to regain your confidence in our services and look forward to greeting you soon.

With kind regards,
Oksana Yatsola
Guest Relations Manager

Dear Guest,

Thank you for the review you shared on TripAdvisor.com with regards to your recent holiday at Ramada by Wyndham Downtown Dubai and for highlighting to us the challenges you have experienced during your stay. Rest assured your comments have been taken into serious consideration and will be addressed accordingly.

While I realize that we cannot undo the experience that you had during your stay, I do hope you will in due course provide us another chance to welcome you back to Ramada by Wyndham Downtown Dubai with the focus to restore your confidence in our team and service.

With kind regards,
Oksana Yatsola
Guest Relations Manager