فندق رائع وجميل يقع على شارع الشيخ زايد وقريب من المولات وميطل على برج العرب وجزيرة النخلة رائع وجميل وهدووووء وبه مسبح جميل تشاهد من خلاله البحر وبرج العرب وشارع الشيخ زايد بالاضافة للنظافة والرائحة الرائعة التو تفوح في استقبال الفندق
Dear 650rafatm,
Thank you very much for such a detailed review of your stay. I am sure this will be really helpful for other travelers.
We are delighted to know that you made such good use of our facilities and services. We are also glad to know that our central location and the sweeping views of the city's skyline from our rooms and suites contributed positively to your favorable impression.
We sincerely hope that on your next travel to the city, The Fraser Suites, Dubai will be your chosen destination again as we look forward to welcoming you back in not so distant future.
Warm regards,
Ronin Endozo
Operations Manager
المكان معزول تماما عن الخدمات كانك في مكان مهجور ولاينفع او يخدم العائلات والاطفال لصعوبة المواصلات وتكلفتها لانه لايوجد مترو قريب فاذا كان بالامكان توفير وجذب متطلبات الاسرة كـ سوبر ماركت ونحوها وايضا توفير وسائل نقل الى اقرب متروا بسعر رمزي لجذب النزلاء مستقبلا
Dear Sir / Madam,
Thank you for your feedback on your recent stay with us. I am glad to hear that it was a pleasant stay overall. However, it seems our team may have missed informing you about two aspects shared by you. We offer a complimentary shuttle service to many locations in the vicinity to make it convenient for our guests. This includes free shuttle services to Mall of Emirates, Sharaf DG metro station and others. Also, we have a small min-market in the tower that offers a reasonable variety of daily grocery and similar items. I hope you will be able to make good use of both these services in the near future.
We look forward to welcome you back.
Warm regards
Tapan Piplani
لم يعجبني عدم الإهتمام بالعميل وعدم الإتصال عليه قبل الحضور أو الخروج ولم يعجبني طريقة التعامل معهم لأنهم لم يحسب قيمة ليله و أضطررت لدفعها فالأخير
ولم يعجبني المكان بعيد عن وسط المدينة واضطر إلى قطع مسافه بعيده
Dear Guest,
Thank you giving us time over the phone to allow us to understand your grievances in greater detail. I am glad we were able to explain ourselves to you and clear the misunderstanding on your billing.
Your feedback has been well received and gives us an opportunity to improve.
We are also delighted that on hearing from us, you are agreeable to returning to stay with us. We look forward to making your next experience truly memorable.
Warm regards
Tapan Piplani
جميل راقي ونظيف،، ريحة العطور بكل مكان والسرير مريح جداً،بس مافي اي نوع من الترفيه، انا أقترح تحطو عازف او مغني بالمطعم للي يحب يسهر ، انصح اللي عنده رحلة عمل وحاب يرتاح يختاره او عائله محافظه جدا ،، شكرا
Dear Guest,
Thank you very much for posting a positive review of our hotel.
Our team members are delighted to hear that you find the hotel clean and comfortable. We are also thrilled to know that the overall ambiance and fragrance was to your liking.
We also appreciate your feedback on the entertainment component and will further evaluate this requirement for a suitable action.
We do hope to see you in the near future.
Warm regards
Tapan Piplani
الفندق جداً جميل والغرف واسعة وفيها بلكونة ( للبريمر روم) .. بوفيه الافطار لذيذ ومتنوع .. اللوبي صغير نوعا ما.. لاتوجد خدمات قريبة من الفندق مثل المطاعم والكافيهات.. محطة المترو تبعد حوالي ٥٠٠ متر عن الفندق
Dear Traveller. Thank you for your review and for choosing Fraser Suites Dubai. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
Warm regards,
Ronin Endozo
Director of operations
