Dear 650rafatm,

Thank you very much for such a detailed review of your stay. I am sure this will be really helpful for other travelers.

We are delighted to know that you made such good use of our facilities and services. We are also glad to know that our central location and the sweeping views of the city's skyline from our rooms and suites contributed positively to your favorable impression.

We sincerely hope that on your next travel to the city, The Fraser Suites, Dubai will be your chosen destination again as we look forward to welcoming you back in not so distant future.

Warm regards,

Ronin Endozo
Operations Manager

Dear Sir / Madam,

Thank you for your feedback on your recent stay with us. I am glad to hear that it was a pleasant stay overall. However, it seems our team may have missed informing you about two aspects shared by you. We offer a complimentary shuttle service to many locations in the vicinity to make it convenient for our guests. This includes free shuttle services to Mall of Emirates, Sharaf DG metro station and others. Also, we have a small min-market in the tower that offers a reasonable variety of daily grocery and similar items. I hope you will be able to make good use of both these services in the near future.

We look forward to welcome you back.

Warm regards

Tapan Piplani

Dear Guest,

Thank you giving us time over the phone to allow us to understand your grievances in greater detail. I am glad we were able to explain ourselves to you and clear the misunderstanding on your billing.

Your feedback has been well received and gives us an opportunity to improve.

We are also delighted that on hearing from us, you are agreeable to returning to stay with us. We look forward to making your next experience truly memorable.

Warm regards

Tapan Piplani