Dear 971eihaba,

Thank you for sending us your comments about your recent stay with us. We have noted your dissatisfaction and would like to apologize for the inconvenience caused to you.

We assure you that your valuable concerns were sent immediately to the department heads, for their further investigation and, for the required action to be taken.

We hope that this experience will not deter you from using our hotel in the future.

Sincerely,

General Manager at Rose Rayhaan by Rotana

Dear Ahmad,

Thank you for your detailed review, which we were delighted to receive. We are pleased to know that you have enjoyed your stay with us.

We are constantly striving to achieve the highest standards of services whatever the circumstances are, so it is always very rewarding for my team and I, to know that Rose Rayhaan by Rotana have met your expectations. Your positive comments will be shared with the team to continuously provide genuine hospitality service to all our guests.

Thank you once again for taking the time to post a review. We do hope to have the pleasure of welcoming you back to Rose Rayhaan by Rotana sometime in the near future.

Yours Sincerely,
General Manager at Rose Rayhaan by Rotana

Dear MohamedaL5128WL,

Thank you for choosing to stay with us and taking the time providing us your feedback.

Moreover, we do apologize for not meeting your expectations on this visit and, we will share your valuable comments & concerns with the team.

We hope that this experience will not deter you from using our hotel in the future and we look forward to seeing you again at the Rose Rayhaan and assuring you of our best attention and services at all times.

Sincerely,

General Manager at Rose Rayhaan by Rotana