Dear Wander35747656720,
Thank you very much for sharing your valuable feedback about Rose Rayhaan by Rotana. We have noted your dissatisfaction regarding the delay in your check-in, which we have shared with the concerned department for review and improvement.
We significantly value your time taken to bring your concerns to our attention and we would like to apologize for any inconvenience it might have caused you. We hope that this experience will not deter you from using our hotel in the future.
Yours sincerely,
General Manager at Rose Rayhaan by Rotana