الفندق منغلق وذو شروط صعبه لايسمح بدخول زوار اليك حت لو كنت رجل أعمال ولا يسمح بملابس الشورت والانترنت يكتبون انه عالي السرعه وللاسف سيء جدا جدا واسعار البار بالغرفه باهضه جدا ومرتفعه اكثر من فنادق ٥نجوم فوق كذا عند امتلاء البانيو بالحمام واخذ الشاور وعند تصريف المويا يطفح من الجانب الاخر من الحمام ..بالعربي يبونك تنام فقط مع تحفظ شديد لااانصح فيه صراحة الا للنوم السريع فقط
Dear gogom543,
Thank you for staying at the Rose Rayhaan by Rotana.
We have noted your feedback regarding your experience with Rose Rayhaan. We significantly value your time taken to bring your concerns to our attention and we would like to apologize for any inconvenience it might have caused you.
Moreover, with regards to your comment about the visitors, those are the regulations of the local authorities, which we are obliged to follow.
We hope that this experience will not deter you from using our hotel in the future and we look forward to seeing you again at the Rose Rayhaan and assuring you of our best attention and services at all times.
Yours sincerely,
General Manager at Rose Rayhaan by Rotana
اجمالا لا انصح بالسكن في هذا الفندق...... بسبب عدم وجود الاحترافية في التعامل مع العملاء و وجود ملاحظات كثيرة في الغرف علما باانني قمت بتجربة الجناح و الغرفة وجميعهما في الادوار العليا. يجب الحذر في ومعرفة جميع التفاصيل و المزايا قبل الحجز
Dear nalbogami,
Thank you very much for sharing your valuable feedback and your dissatisfaction during your stay.
We would like to apologize for any inconvenience it might have caused you and please rest assured that we will share it with the concerned department heads to work on the required improvement.
We would like to thank you once again for your comment as this helps us to improve our services and facilities.
Yours sincerely,
General Manager at Rose Rayhaan by Rotana
فندق ممتاز جدا من حيث الموقع والنظافة ومساحة الغرف قريب جدا من دبي مول ويوجد أمامه كل شيئ سوبر ماركت صيدلية محطة مترو صراف الي لايوجد مشروبات كحولية ولفتة حلوة من الفندق بوضع مصحف وسجادة صلاة في الغرفة انصح به بشدة للعائلات والأزواج.
Dear ismail824,
Thank you for your time and effort spent in writing your valuable feedback about Rose Rayhaan by Rotana on TripAdvisor and for recommending us to other travellers.
Your positive comments have been noted and shared with our team to continuously provide excellent service to all our guests.
We truly hope to see you back to our hotel in not too distant future.
Sincerely,
General Manager at Rose Rayhaan by Rotana
الهدوء والنظافه العامه داخل مرافق الفندق وخارج الفندق ايضا وجميع الخدمات المقدمه كانت رائعه بصراحه الفندق جداً جميل وكذلك تسجيل الدخول والخروج كان بشكل اسرع من موظفي الاستقبال سوف اقوم بالاقامه بفندق روز ريحان المره القادمه ان شاء الله
Dear mohd324599,
The Rose Rayhaan team extends our most sincere gratitude for your kind comments.
Our primary aim is guest satisfaction, and it is very rewarding to see that our guests enjoy their experience.
My team and I look forward to welcome you back.
Yours sincerely,
General Manager at Rose Rayhaan by Rotana
فندق يصلح لرحلات العمل والجو العام هادي يمتاز بقربه من محطة المركز المالي للمترو والموظفين نوعا ما جيدين لكن ليس محترفين لمن يبحث عن الاستجمام او الصخب فهو ليس بالمكان المثالي التلفاز لم يكن يعمل جيدا
Dear slas67,
Thank you very much for sharing your experience about Rose Rayhaan by Rotana. We are pleased that you have enjoyed your stay with us.
Moreover, we have noted your comments and would like to apologize for the inconvenience caused to you. Please rest assured that we will share your valuable comments & concerns with the team.
Meanwhile, were looking forward to your next visit.
Sincerely, General Manager at Rose Rayhaan by Rotana
