المبلغ مرتفع مقارنه بحجم الغرف والخدمه ! لو يتم تقليل مبلغ حجز الغرف سيصبح الوضع افضل بكثير ..
الفندق يحتاج تطوير اكثر من ذلك من حيث النظافه والترتيب في الغرف وكذلك خدمه الرسبشن ! يجب الى الموظفين استقبال العملاء في طريقه افضل وترحيب اكثر
Dear 515shalh,
Thank you for staying at the Rose Rayhaan by Rotana.
We significantly value your time taken to bring your concerns to our attention and we would like to apologize for any inconvenience it might have caused you.
Furthermore in regards with your rate concern, we are confident that our rates is in line but we will certainly look into it more closely. What I may recommend is to sign up to our Rotana Rewards Exclusive programme where you can have unbelievable discounts in our restaurants and a host of other advantages throughout Rotana Hotels.
Meantime, we look forward on your next visit.
Yours sincerely,
General Manager at Rose Rayhaan by Rotana
الموقع جدا ممتاز وموظف الاستقبال السيد/ اوسامه كان على علم بالاماكن المحيطة بالفندق وراقي جدا في استقباله وتوديعه والشكر الخاص لشركة روتانا على تشغيلها للفندق وبصراحة الافطار كان اكثر من رائع ونظافة الغرف ممتازة وسوف انصح اصدقائي بالحجز في نفس الفندق
Dear balban505512,
Thank you for taking the time to provide your valuable feedback about Rose Rayhaan by Rotana. Our primary aim is guest satisfaction, and it is very rewarding to see that our guests enjoy their experience.
We look forward to welcome you back in the near future.
Yours sincerely,
General Manager at Rose Rayhaan by Rotana
السعر كان مرتفع مقابل الغرفة..
ميزة الفندق قربه من دبي مول والوصول له سهل.. النظافة كانت جيدة نوعاً ما .. الفندق لايوجد فيه بار وهذي ميزة اخرى للعائلات.. لكن بشكل عام تجربة لن أكررها في هذا الفندق....
Dear E4954BE,
We are glad to know that you have enjoyed your stay with us and you were satisfied with our services and facilities. Your comments about our team members are really inspiring and will definitely be shared with our colleagues, to motivate them to continuously provide genuine hospitality service to all our guests.
We look forward to seeing you again for another memorable experience at our Hotel and, assuring you of our best attention and services at all times.
Sincerely,
General Manager at Rose Rayhaan by Rotana
فندق رائع يتبع لمجموعة روتانا فندق رائع يتبع لمجموعة روتانا سكنت في جناح في الدور ٥٥ تميز بالإطلالة الرائعة وقربة من دبي مول وستي ووك... ملاحظتي الوحيدة هي الحاجة الى استبدال الموكيت لانه بدا واضحا تقادمه وحاجته للاستبدال
Dear alqwaizani,
Thank you very much for staying at Rose Rayhaan by Rotana. We are grateful that you have enjoyed your stay with us.
Moreover, we have noted your comments about the carpet and would like to apologize for the inconvenience caused to you. Please rest assured that we will share it with the concerned department heads to work on the required improvement.
Meantime, my team and I look forward to your next visit soon.
Sincerely,
General Manager at Rose Rayhaan by Rotana
كانت اقامة رائعه سهولت الشيك ان وعدم الانتظار بوقت طويل اللوبي صغير بس مريح الغرفه مره جميله وواسعه ومتوفر فيها مطبخ صغير وموقعها قريب من مترو وفي بقاله صغيره وصيدليه وفطورها رائع ومتنوع والفندق مره هادي
Dear Basmasaad266,
Thank you for choosing to stay with us and taking the time providing us your feedback. We thank you for your comments and looking forward to welcome you back.
Yours Sincerely,
General Manager at Rose Rayhaan by Rotana
