Dear 599wijdana,
Thank you for choosing to stay with us and taking the time providing us your feedback. We have noted your comments and we would like to apologize for the inconvenience caused to you.
Please rest assured that we will share it with the concerned department heads and to work on the required improvement.
We hope that this experience will not deter you from using our hotel in the future.
Sincerely,
General Manager at Rose Rayhaan by Rotana