Dear 158aymany,
Thank you very much for staying at the Rose Rayhaan by Rotana.
We have noted your feedback regarding your recent stay at Rose Rayhaan by Rotana and also acknowledge your constructive feedback, we are currently working on an intensive staff engagement training plan focusing on improving employee responsiveness to guest requests, that will be implemented very soon. We significantly value your time taken to bring your concerns to our attention and we would like to apologize for any inconvenience it might have caused you. We thank you for your feedback as this helps us improve our services and facilities.
We do hope to have the pleasure of welcoming you back at the Rose Rayhaan.
Sincerely,
Mamdouh Ali
General Manager at Rose Rayhaan by Rotana