تجربه جميله واكررها ان شاءالله وانصح بها للعوائل ولايوجد بار او خمور في هذا الفندق الطاقم ممتاز والطعام رائع والبوفيه متنوع وشهي وطاقم الاستقبال جدا متعاون ومرحب وقسم السبا احترافيين والمسبح نظيف وفيه مسبح خاص للاطفال الصغار
التجربه ممتازة واعجبني واعجب عائلتي
Dear hanoofofo,
Thank you very much for sharing your experience about Rose Rayhaan by Rotana. We are delightful that you had an enjoyable stay with us.
We will definitely look forward to your next visit very soon.
Sincerely,
Mamdouh Ali
General Manager at Rose Rayhaan by Rotana
الفندق رائع وقد قدم الخدمة بصورة احترافية . مع احترام للخصوصية واحترام النزلاء بصورة رائعة . لدينا بعض الملاحظات حول عدم وجود ساعة جدارية في الغرفة اضافة لعدم اطفاء التلفاز مركزيا عند سحب البطاقة من نقطة الكهرباء في الغرفة ٣٦٠٤
Dear Ghaithmonther,
Thank you very much for sharing your experience about Rose Rayhaan by Rotana. We are glad to know that you have enjoyed your stay with us.
Moreover, we have noted your comments and would like to apologize for the inconvenience caused to you. Please rest assured that we will share it with the concerned department heads and to work on the required improvement.
My team and I look forward to your next visit soon.
Kind regards,
Mamdouh Ali
General Manager at Rose Rayhaan by Rotana
صراحتا من أحسن الفنادق الموجودة في دبي كل شيء جميل حيث يتواجد في مكان قريب للمترو ولجميع المرافق،
خدمات الفندق جد ممتازة خصوصا خدمة الطعام حيث كان يتفنن الشيف في جميع الأطباق
شكرا لشيف ياسين والشيف فؤاد .
Dear hichama805,
Thank you very much for sharing your experience about Rose Rayhaan by Rotana. We are delightful that you had an enjoyable stay with us.
We will definitely look forward to your next visit very soon.
Sincerely,
Mamdouh Ali
General Manager at Rose Rayhaan by Rotana
فندق جميل جدا وغرفه نظيفة ومرتبة والتعامل ظريف من اشخاص الذين يأتون لتنظيف الغرف والرسبشن وكل اشخاص في bodylines الاشخاص الموجود في المسبح والرسبشن شريف و الفتاة ليليان ارقئ بنت وتعامل واسلوب كلش حلو 10 على 10 الله يحفظه ويوفقه وتحتاتي الكم
Dear Maps57600016038,
Thank you very much for sharing your experience about Rose Rayhaan by Rotana. We are delightful that you had an enjoyable stay with us.
We will definitely look forward to your next visit very soon.
Sincerely,
Mamdouh Ali
General Manager at Rose Rayhaan by Rotana
موظف اسمه founcha في الاستقبال قمه في الجهل والتخلف و قله الادب ولا يجب ان يكون موظفا ابدا في مجموعه روتانا...فعلا سيئ الخلق ولايبدي احترام العملاء ابدا وقد فمت طبعا بالشكوي لاداره الفندق و اتمني اتخاذ اجراء مناسب لحمايه النزلاء
Dear 158aymany,
Thank you very much for staying at the Rose Rayhaan by Rotana.
We have noted your feedback regarding your recent stay at Rose Rayhaan by Rotana and also acknowledge your constructive feedback, we are currently working on an intensive staff engagement training plan focusing on improving employee responsiveness to guest requests, that will be implemented very soon. We significantly value your time taken to bring your concerns to our attention and we would like to apologize for any inconvenience it might have caused you. We thank you for your feedback as this helps us improve our services and facilities.
We do hope to have the pleasure of welcoming you back at the Rose Rayhaan.
Sincerely,
Mamdouh Ali
General Manager at Rose Rayhaan by Rotana
