Dear Ghaithmonther,
Thank you very much for sharing your experience about Rose Rayhaan by Rotana. We are glad to know that you have enjoyed your stay with us.
Moreover, we have noted your comments and would like to apologize for the inconvenience caused to you. Please rest assured that we will share it with the concerned department heads and to work on the required improvement.
My team and I look forward to your next visit soon.
Kind regards,
Mamdouh Ali
General Manager at Rose Rayhaan by Rotana