Thank you for taking the time to leave your comments.
It is with disappointment that I read that we did not meet your expectations due cleanliness and hotel decoration and furniture. I apologize for your poor experience and would like to assure you that your comments have been escalated to the relevant teams and will be addressed accordingly.
Our mission is to provide remarkable experiences to each of our valued guests. Hence, it deeply saddens me to read that for you, we have failed on this occasion. In this regard, I assure you that the shortfall you experienced is not indicative of our company standards.
While I realize that we cannot undo your experience, I do hope that you will allow us to restore your faith in Address Fountain Views. Please do reach out to me directly if I can be of any further assistance.