Dear 45abdulazizm,

Thank you for your kind review, it is truly appreciated.

I will be passing your positive comments to all team members especially our Clublounge team Ahmed and Nourhan who worked tirelessly and passionately to provide the best service at all times. It’s always nice to praise the team for their hard work, so I thank you kindly for providing that opportunity.

I look forward to welcome back for another wonderful experience at Address Fountain Views!

Kind Regards,
Mohammed Kaddoura
General Manager

Dear Hussamegz123,

Thank you for this great review that you have posted.

Receiving a wonderful review from a satisfied guest following their experience truly delights us all. We are delighted to read that our Club lounge team especially Ahmed and Nourhan had made such a positive impression on you during your visit.

Once again thank you for this amazing review.

Kind regards,
Mohammed Kaddoura
General Manager

Dear aaldhaen2022,

Thank you for taking the time to leave your comments.

It is with disappointment that I read that we did not meet your expectations due cleanliness and hotel decoration and furniture. I apologize for your poor experience and would like to assure you that your comments have been escalated to the relevant teams and will be addressed accordingly.

Our mission is to provide remarkable experiences to each of our valued guests. Hence, it deeply saddens me to read that for you, we have failed on this occasion. In this regard, I assure you that the shortfall you experienced is not indicative of our company standards.

While I realize that we cannot undo your experience, I do hope that you will allow us to restore your faith in Address Fountain Views. Please do reach out to me directly if I can be of any further assistance.

Kind regards,
Mohammed Kaddoura
General Manager