Hi Kalaliuae,
Thanks for your comments, we appreciated you taking the time to share your thoughts and were disappointed we were unable to deliver a great experience for you.
I believe the team has already reached out directly to you and I can only reiterate our apologies for this experience, however please rest assured we address the issues you raised.
Thanks again for your time and I look forward to welcoming you back in the near future and showing you those changes.
Thank you and stay connected
Nuno