Hi Abdulmalek_mo,
Thank you for sharing your experience with us, it is concerning to read that we have failed to meet with your expectations on the points you have mentioned. Please accept my apologies and I have shared your comments with our crew for the purpose of improvement.
Thanks again for your time and I look forward to welcoming you back in the near future and showing you those changes.
Stay connected,
Ziad

Hi Ah_mu82,
I can't express how happy we are to hear that you had such a memorable stay with us. It is really motivating to get this type of feedback from you. Please rest assured we address the issues you raised.
Our Connectors are looking forward to welcome you again!
Thank you and stay connected,
Ziad

Hi AhmadaE9828NH,
Thanks for the amazing comments, we really appreciated you taking the time to share your feedback and were thrilled to hear how much you enjoyed your visit.
Our Crews are looking forward to welcome you again!
Stay connected,
Ziad