Hi Wander11455444724,
Thank you for sharing your experience with us, it is concerning to read that we have failed to meet with your expectations on the points you have mentioned. Please accept my apologies and I have shared your comments with our Crew for the purpose of improvement.
Thanks again for your time and I look forward to welcoming you back in the near future and showing you those changes.
Stay connected,
Ziad

Hi Suaes,
Thanks for the amazing comments, we really appreciated you taking the time to share your feedback and were thrilled to hear how much you enjoyed your visit.
Our Crews are looking forward to welcome you again!
Stay connected,
Ziad

Hi Rere,
Thanks for your comments, we appreciated you taking the time to share your thoughts and were disappointed we were unable to deliver a great experience for you.
I believe the team has already reached out directly to you and I can only reiterate our apologies for this experience, however please rest assured we address the issues you raised.
Thanks again for your time and I look forward to welcoming you back in the near future and showing you those changes.
Thank you and stay connected
Ziad