Dear Guest,

We are overwhelmed to read your positive review and know that our work and efforts are recognised by our guests’, especially for our colleague, Mohamed, who is indeed a credit to our hotel!

Thank you for taking the time to share your experience and we will be very happy to welcome you back once again in the very near future.

Sincerely,

Imad Akil
General Manager

Dear Guest,

We sincerely appreciate the 5 Star rating and the kind words. I will be sure to share them with the entire team. It is very inspiring to know when we have delivered excellent service. Looking forward to welcoming you back, hopefully in the very near future.

Sincerely,

Imad Akil
General Manager

Dear Sultan,

We would like to thank you for taking the time to share your experience and acknowledge the good service we offer to our valued guests.

With much regret we learnt that your stay was not a satisfactory one for which we sincerely wish to apologize again. According to our records, we did receive your guest satisfaction survey and you received a response via email soon after from myself. We constantly review our offerings to ensure they are competitive within the local market. We have offers that provide a variety of benefits and discounts if you are a Rotana Rewards member and we will be more than happy to share with you more details about our very exclusive loyalty program on your next visit.

I truly hope to have the opportunity of welcoming you in the future assuring you of our best attention at all times.

Sincerely,

Imad Akil
General Manager