Dear Valued Guest,
We deeply regret that your experience did not meet expectations. Please accept our sincere apologies for any inconveniences encountered during your stay. Rest assured, we take your feedback seriously and will address the issues raised to ensure improvements. Your satisfaction is our priority, and we hope for the opportunity to restore your confidence in us. If you would like to discuss your concerns further, please don't hesitate to contact us directly.
With Warm Regards,
Salma Ettis
Front Office Manager