شكرا لكم على حسن الاستقبال وحسن وسرعة المغادره تجربه ممتعه بالنسبه لي والاولاد اتمنى الرجوع مره اخرى
ملاحظاتي بالنسبه للأسعار ارجو تخفيض وعمل اشياء اخرى بالنسبه للاستقبال ع ان يكون تقديم شي جميل لزبائن القادمين شكرا جزيلا لكم 🌹👋👍
Dear talalalsiyabi110,
We're delighted to hear that you and your children had an enjoyable experience with us!
Providing a warm reception and ensuring a smooth departure are top priorities for us, and we're thrilled that you found both to be satisfactory.
Your feedback regarding pricing and the reception experience is valuable to us, and we'll certainly take it into consideration as we strive to continuously improve our services.
We appreciate your patronage and hope to welcome you back again in the future. If there's anything specific you'd like to see changed or improved upon during your next visit, please feel free to let us know. Thank you very much for your kind words and for choosing to stay with us!
Warm regards,
Oaks Management
عند وصولنا
- كان إجراء الدخول سريع
- الموظفات ودودات
- الغرفة كانت نظيفة
تفاجأنا ان جهاز تسخين الماء معطل ولكن تم إستبداله بسرعة
وعند الإستحمام -تفاجئنا بتراكم الماء في الحمام كاد ان يخرج من تحت فتحة الباب
لا يوجد حاجز بين منطقة الإستحمام وباقي أرضية الحمام مما أدى إلي فيضان المكان الكامل بالماء
- في الصباح (حوالي الساعة العاشرة) خرجنا لإستكشاف مرافق الغرفة قبل مغادرة الفندق وعند عودتنا للغرفة لأخذ الحقيبة تفاجأنا بوجود الحقيبة خارج الغرفة وموظف خدمة الغرف يقوم بتنظيف الغرفة
كنا قد وظعنا ملاحظة عدم الازعاج وما زال الوقت مبكر لموعد الخروج
قمنا بسؤال الموظف ولكن كان لا يتحدث العربية أو الانجليزية
Dear Valued Guest,
We are sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.
Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time, and despite the issues you have raised following your stay, we hope that Oaks Ibn Battuta Gate Hotel will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company shortly.
Warm regards,
Oaks Management.
شكرا لحسن الضيافة والنظافة وترتيب الغرفة وتهيئة الفطور المميز والمتنوعة الأكلات الشرقية والغربية وجلب السيارات واخذها للموقف مع ضيوفك بدون مقابل تشعر براحة في هذا الفندق الممتاز في المسبح وفي القاعة الرياضية
Dear Guest,
Thank you for taking the time to share your comments with us. We are glad to hear that you had a positive experience with us, and we appreciate your feedback. It is always our goal to provide exceptional service to all of our guests, and we are pleased to hear that we were able to meet your expectations.
We would love to have the opportunity to welcome you back in the near future and provide you with another exceptional experience. If there is anything we can do to assist you with your future stays, please do not hesitate to let us know.
Thank you again for choosing to stay with us, and we hope to see you soon
Warm regards,
Harish Kumar
Front Office Manager
آحلى مكان ممكن تعزم فيه عيلتك أو صحابك فعلاً مشرف اولاً المكان جميييل و كبير و عزف لايف يجنن لأجواء رمضان و البوفيه مش محتاجه أقولكم على التنوع و انك هتحس ان مفيش حاجه هتيجي على نفسك مش هتلاقيها و الطعم بجد تسلم ايدك يا شيف يعني من الآخر تجربة هتحب تكررها تاني🌹🌹🌹👍
ear Guest,
Thank you for taking the time to share your review following your visit at Oaks ibn Battuta Gate Dubai.
It was rewarding to read your review and learn about your satisfaction on our facilities, food quality as well the overall experience received from our Ladies and Gentlemen.
Once again, I thank you for the wonderful comments and look forward to welcoming you back again soon.
Warm Regards,
Harish Kumar
Front Office Manager
سيء جدا التعامل كان غير مقبول من الموظف الهندي الذي في الرسبشن جدا غير مقبول تعامل هذا الموظف الهندي غير تفكيري كله عن الفندق اتمنى من الاداره متابعة الموضوع يجب متابعة موظفين الرسبشن و اعطائهم دوره في التعامل و خاصتا الهندي
Dear Guest,
Thank you for leaving a feedback about your experience on TripAdvisor. Our people have been our strongest assets and I am once again very sad to learn your interaction and the experience you took away from it. Please also be assured that your comments are very important to us and we have taken necessary actions to rectify these comments.
Regards,
Harish Kumar
Front Office Manager
