فندق اكثر من رائع والخدمة ممتازة
موظفي الاستقبال ودودين وممتازون الغرفة واسعة ومريحة
وحمام السباحة جميل جدا
أحب اشكر اسلام و رضوي و سو وروز وكل
موظفي الاستقبال
بوفيه الإفطار ئع ومتنوع واحب اشكر العاملين في المطعم الرئيسي
والموروك بار خصوصا عمر
Dear X7416ZKmohamedz,
Thank you very much for your wonderful review. We're delighted to hear that you had a wonderful experience at our hotel and that you found our service to be excellent.
It's great to know that you found our team to be friendly and excellent. We'll be sure to pass along your thanks to Islam, Radwa, Sue, Rose, and Omar.
We're thrilled that you enjoyed your spacious and comfortable room, as well as the beauty of our swimming pool.
Thank you again for choosing to stay with us and for taking the time to share your feedback. We look forward to welcoming you back for another fantastic experience in the future.
Warm regards,
Oaks Management
الفندق جميل والموقع ممتاز بعدين زحمه بجانب مول آبن بطبوطة
طاقم العمل في الفندق متعاون .نظافة الفندق والغرف . والافطار جميل متنوع ولذيذ . الصاله رياضيه ويوجد العاب للاطفال .الواي فاي جيد جدا. مواقف مجانية. قريب من محطة المترو كانت تجربة ممتازة
Dear J5073MV_,
We're thrilled to hear that you had an excellent experience during your stay at Oaks Ibn Battuta Gate Hotel.
We understand that our location near Ibn Battuta Mall can get busy at times, but we're glad to hear that it didn't detract from your overall enjoyment. It's wonderful to know that you found our staff cooperative and that you appreciated the cleanliness of our hotel and rooms.
We're pleased you found our staff cooperative, our hotel and rooms clean, and our breakfast delicious. The gym with children's games, reliable Wi-Fi, free parking, and proximity to the metro station all added to your enjoyment.
We look forward to welcoming you back.
Warm regards,
Oaks Management
شكرا لكم على حسن الاستقبال وحسن وسرعة المغادره تجربه ممتعه بالنسبه لي والاولاد اتمنى الرجوع مره اخرى
ملاحظاتي بالنسبه للأسعار ارجو تخفيض وعمل اشياء اخرى بالنسبه للاستقبال ع ان يكون تقديم شي جميل لزبائن القادمين شكرا جزيلا لكم 🌹👋👍
Dear talalalsiyabi110,
We're delighted to hear that you and your children had an enjoyable experience with us!
Providing a warm reception and ensuring a smooth departure are top priorities for us, and we're thrilled that you found both to be satisfactory.
Your feedback regarding pricing and the reception experience is valuable to us, and we'll certainly take it into consideration as we strive to continuously improve our services.
We appreciate your patronage and hope to welcome you back again in the future. If there's anything specific you'd like to see changed or improved upon during your next visit, please feel free to let us know. Thank you very much for your kind words and for choosing to stay with us!
Warm regards,
Oaks Management
عند وصولنا
- كان إجراء الدخول سريع
- الموظفات ودودات
- الغرفة كانت نظيفة
تفاجأنا ان جهاز تسخين الماء معطل ولكن تم إستبداله بسرعة
وعند الإستحمام -تفاجئنا بتراكم الماء في الحمام كاد ان يخرج من تحت فتحة الباب
لا يوجد حاجز بين منطقة الإستحمام وباقي أرضية الحمام مما أدى إلي فيضان المكان الكامل بالماء
- في الصباح (حوالي الساعة العاشرة) خرجنا لإستكشاف مرافق الغرفة قبل مغادرة الفندق وعند عودتنا للغرفة لأخذ الحقيبة تفاجأنا بوجود الحقيبة خارج الغرفة وموظف خدمة الغرف يقوم بتنظيف الغرفة
كنا قد وظعنا ملاحظة عدم الازعاج وما زال الوقت مبكر لموعد الخروج
قمنا بسؤال الموظف ولكن كان لا يتحدث العربية أو الانجليزية
Dear Valued Guest,
We are sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.
Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time, and despite the issues you have raised following your stay, we hope that Oaks Ibn Battuta Gate Hotel will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company shortly.
Warm regards,
Oaks Management.
شكرا لحسن الضيافة والنظافة وترتيب الغرفة وتهيئة الفطور المميز والمتنوعة الأكلات الشرقية والغربية وجلب السيارات واخذها للموقف مع ضيوفك بدون مقابل تشعر براحة في هذا الفندق الممتاز في المسبح وفي القاعة الرياضية
Dear Guest,
Thank you for taking the time to share your comments with us. We are glad to hear that you had a positive experience with us, and we appreciate your feedback. It is always our goal to provide exceptional service to all of our guests, and we are pleased to hear that we were able to meet your expectations.
We would love to have the opportunity to welcome you back in the near future and provide you with another exceptional experience. If there is anything we can do to assist you with your future stays, please do not hesitate to let us know.
Thank you again for choosing to stay with us, and we hope to see you soon
Warm regards,
Harish Kumar
Front Office Manager
