Dear Mr. Ahmad,
Thank you very much for your recent stay at TIME Grand Plaza Hotel and while we truly appreciate your commendation of our hotel facilities, we apologize for the inconvenience you had encountered.
We would like to assure you that we have shared your comments to the relevant departments for appropriate action as guest satisfaction really matters to us.
Thank you again for your feedback and we hope to have another opportunity to welcome you again in the future.
Sincerely,
Montaser Saadeh
Manager - Hotel Operations & Finance