Dear Drali2022,
Thank you for your recent visit to the hotel and for taking the time to share your feedback, which we take very seriously and as it is a very important tool for improvement.
It is quite unfortunate to learn that you had faced some challenges during your stay. We have taken a note on your comments and our team will look into these areas while continuing to providing enhanced guest experience.
Meanwhile, we are delighted to learn that you had a good dining experience. It is pleasing to read that you received an excellent service and you liked our food.
Our team looks forward to welcoming you back soon.
Warm regards,
Bhishmaraj Singh
General Manager