Dear Coastal59637409832,
Greetings from C Central Resort - The Palm,
It is with pleasure that we acknowledged your positive feedback regarding your experiences while in-house and for highlighting some areas of your stay that you find remarkable especially the quality of service you received from our team member Rose in particular. I assure you that your positive words and compliments have been conveyed to her and to the rest of the team.
In addition, we have also noted your feedback concerning service at the front desk as it did not meet your expectations. However, that experience does not reflect our true care and superlative service we usually deliver to our guests, therefore, we would like to request you to kindly write us on dutymanager.ccr@central-hotels.com to get in depth information regarding the challenges you faced and address them appropriately.
Thank you one more time for sharing your experience, certainly, this would help to serve our valued guests such as yourselves better in future.
Meanwhile, we will be more that pleased to have a chance to welcome you back again and to provide the service you expect.
Sincerely yours,
Diyar Durdyyev
Front Office Manager