Dear haithamomar1,

Ramadan Kareem!

Thank you very much indeed for sharing your feedback on TripAdvisor following your recent stay at the Avani Ibn Battuta Dubai.

We are delighted to read that you had an enjoyable stay with us and that you had a very positive first impression of the hotel, from the friendly staff and excellent guest service, comfortable rooms, unbeatable hotel's location next to Ibn Battuta Mall , up to the comforts of the facilities and services available in the hotel.

I would like to thank you once again for taking the time to post your review on TripAdvisor, and we hope that we will have the pleasure of welcoming you back in the near future.

Sincerely,

Muhammad N. Malik
Operations Manager

Dear Mohamed,

Great to score a perfect 5 and a wonderful review indeed, accept our sincere thanks for your compliments on the overall product and services. I am glad you were well looked after and your compliments towards my colleagues’ exceptional service have been shared with the whole team especially Salman.

Thank you once again and we look forward to welcoming you back for another memorable stay soon.

Sincerely,
Muhammad N. Malik
Operations Manager

Dear althumairi666,

Thank you for taking the time to post your review on TripAdvisor.

It is with great regret and please accept our sincere apologies for the inconvenience caused during your stay with us. I can assure you that this does not represent Avani standards and the level of service we provide to our guests. We have addressed the issues highlighted in your review and liaised with the respective department heads in making sure a repeat of the same will be avoided in future.

I would like to personally connect with you to further discuss your experience and we sincerely hope you will give us another opportunity to showcase our true hospitality.

Sincerely,
Muhammad N. Malik
Operations Manager