Greetings from Nassima Royal Hotel,
Thank you for your feedback regarding your recent stay with us. I am very sorry that you had to experience noise disturbance from another room. Whenever we have such a complain, we prioritize our guest's comfort and send our security to handle the situation. On the other hand, I am glad to read about your pleasant experience with our reception and that you loved our lobby.
Despite of the incident you had, I will encourage you to return back in the future as I am very sure your experience will be fantastic.