Dear Alraqraq

We’re sorry to hear of your less than satisfactory experience with Nassima Royal Hotel and hope you will accept our sincerest apologies.

We’re generally known for our great customer service and quality of stay and therefore it comes as a surprise and we would like to make things right.
We will be reaching out soon to determine how we can provide you with a solution that makes you happy and to ensure that you consider a stay with us again.
We value our customer’s opinions and would like to thank you for bringing this to our attention.

Kind regards

Adnan Zafar

Guest Relations Manager

Dear Jawad1404-9-15,

We are truly grateful for your great appreciation about our service, location and product. Its amazing what kind words can do to inspire the team more in being the best in what they do. On behalf of everyone in the team, thank you very much. Your feedback means so much to us.
We look forward to your return. Hopefully very soon.

Sincerely,

Adnan Zafar

Guest Relations Manager

Dear Fahadadu1,

Thank you for the review that you have shared on TripAdvisor with regards to your recent stay at Nassima Royal Hotel.
I was delighted to read that you enjoyed your stay with us and was pleased with the service and facilities at the property. I will convey your kind words to our colleagues especially to Fuad to inspire them more to provide the best for our valued guests.
I will be looking forward to welcoming you back to Nassima Royal Hotel for another splendid holiday.

Sincerely,

Adnan Zafar

Guest Relations Manager