Dear m_alfahed77,
We thank you for choosing to stay at the ME Dubai and experiencing the inspiring interiors and elevated service meant to spark your senses. Although we expect this from your visit, we understand on rare occasion your expectations may be undermined by certain aspects where we ourselves expect better for you. You have mentioned the fault in the room which has been shared with our engineering team to immediately resolve, we sincerely apologize for the inconvenience this has caused you. Moreover, with the valet service and your check-in experience, we understand your time is of utmost value and we wish no less but to offer you efficient and effective service each and every time. We will be looking into each and every of these interactions to determine where we went wrong, and how we can make it better. I appreciate your understanding and look very much forward to restoring your trust and faith in us on your next visit.
Best Regards,
Yasmine Huneidi
Director of Rooms