Dear Rak1545,
Thank you for the feedback online. We are delighted to learn that the cleanliness, hospitable service by our ME team, particularly Mariam, were up to your full expectations. On the other hand, I would like to apologize, for any disturbance caused during your sleep and late check-out request. We truly understand that the service you faced is not what we expect to deliver to our valuable guests like you. We are happy to assist you with the late check-out on any other visits, it will be our priority as well as monitoring that your sleep will not be disturbed. We will take these point as an opportunity to improve and make a change in the future. We are looking forward to welcoming you back soon.
Best Regards,
Tatiana Frolenko
Aura Manager